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Frequently Asked Questions
FAQ for in-person primary care in Altamonte Springs, with telehealth available in Florida and Minnesota.
Find patient-friendly answers about Wells Legacy Health & Wellness, office-based primary care in Altamonte Springs, accepted insurance, scheduling, concierge care options, CPR and First Aid Training, telehealth when appropriate for eligible Florida and Minnesota patients, privacy, accessibility, and emergency guidance.
- Altamonte Springs Office
- Aetna, Cigna, Humana, Tricare
- Licensed in Florida and Minnesota
Accepted insurance plans include Aetna, Cigna, Humana, and Tricare.
Patients should confirm eligibility, benefits, coverage, and network status with their specific plan.
Aetna
Cigna
Humana
Tricare
Local Care First
In-person primary care in Altamonte Springs, serving Central Florida with telehealth available in Florida and Minnesota.
Wells Legacy Health & Wellness is designed to feel personal, local, and accessible. The dominant focus is in-person primary care in Altamonte Springs, with full-service health and wellness support, concierge services, and telehealth available when appropriate for eligible Florida and Minnesota patients.
- Primary brick-and-mortar office in Altamonte Springs, Florida.
- Standard office hours: Monday-Friday, 8am-5pm.
- Select early morning, evening, and Saturday timeslots may be available by appointment.
- Licensed to practice in Florida and Minnesota.
Appointments & Office Care
Appointments, office visits, and contact
Start here for booking, location, office hours, in-person care, and how to contact the practice.
Yes. Wells Legacy Health & Wellness provides office-based, in-person primary care and health and wellness support in Altamonte Springs, Florida. Telehealth is available when appropriate for eligible Florida and Minnesota patients, but in-person care is the main priority for patients who need a physical exam, assessment, preventive visit, sick visit, lab review, chronic condition follow-up, or office-based support.
The office is located at 452 Osceola St #106, Altamonte Springs, FL 32701. Patients can use the Google Maps directions link before their visit.
Online booking is the preferred and fastest way to schedule. Use the Book Appointment link and follow the scheduling portal steps. You may also call (321) 306-6755 for non-urgent scheduling questions.
Standard office hours are Monday through Friday, 8am to 5pm. Select early morning, evening, and Saturday timeslots may be available by appointment.
Walk-ins are not currently accepted. Appointments are required so the practice can prepare for your visit and provide appropriate time and support.
For non-urgent questions, call (321) 306-6755, email info@wellslegacyhealth.com, or visit the Contact page. Do not use email, social media, or the website for emergencies.
Services
Primary care, wellness, concierge care, and support
Wells Legacy Health & Wellness supports patients through local primary care, prevention, wellness, advocacy, education, and appropriate follow-up, including common needs such as blood pressure, diabetes, weight management, labs, medication refills, physicals, and sick visits.
Services include in-person primary care, health and wellness support, concierge care options, school and sports physicals, preventive visits, sick visits, blood pressure support, diabetes support, weight management, women’s health, men’s health, lab ordering and lab review, medication refills when clinically appropriate, chronic condition follow-up, non-emergency acute care guidance when appropriate, wellness coaching, patient advocacy, health education, CPR and First Aid Training, mentorship, and expert speaking when relevant.
Yes. The practice is designed to provide full-service in-person primary care and wellness support with a local, relationship-centered approach in Altamonte Springs. Care may include preventive visits, sick visits, physicals, blood pressure and diabetes follow-up, weight management conversations, women’s health, men’s health, labs and lab review, medication refill review, and appropriate referrals. Some concerns may require imaging, urgent care, or emergency care depending on the situation.
Yes. Concierge care options may be available for patients who want more personalized support, care navigation, wellness guidance, or added access based on the service selected. Contact the office or book online to discuss which option fits your needs.
Medication refills may be considered after an appropriate consultation, assessment, and clinical review. The practice does not offer initial or refill prescriptions for controlled medications.
Care is led by Dr. Latoya Wells, DNP, MSN-Edu, ARNP, FNP-BC, a Family Nurse Practitioner with over 24 years of nursing and healthcare experience. You can learn more on the About page.
Yes. Dr. Latoya Wells is licensed to practice in Florida and Minnesota. The brick-and-mortar office is located in Altamonte Springs, Florida.
Insurance
Insurance, self-pay, and patient responsibility
Insurance participation can vary by plan, so patients should confirm eligibility, benefits, and network status before care.
Wells Legacy Health & Wellness currently accepts Aetna, Cigna, Humana, and Tricare. Patients should confirm network participation, eligibility, benefits, copays, deductibles, and coverage details with their specific plan.
Yes. Self-pay may be available for patients without insurance, patients using services not covered by insurance, or patients who prefer not to use insurance for a specific service. Fee details are reviewed during scheduling or before service when applicable.
Yes. Patients are responsible for confirming coverage, benefits, copays, deductibles, and network status directly with their insurance plan before the appointment.
Not always. Coverage depends on the insurance plan, medical necessity, service type, visit type, eligibility, and network status. The website does not guarantee coverage or payment by any insurance plan.
Telehealth
Telehealth when appropriate
Telehealth may be convenient for eligible Florida and Minnesota patients, but it is not a replacement for every in-person need.
Yes. Telehealth is available when clinically appropriate for eligible Florida and Minnesota patients. Some needs are better handled in person at the Altamonte Springs office.
No. Some concerns require an in-person exam, lab work, imaging, urgent evaluation, emergency care, or referral. If symptoms are severe or life-threatening, call 911 immediately.
After your appointment is confirmed, the practice will provide instructions through the approved scheduling or patient communication process. Use only practice-approved tools for private health communication.
Telehealth communication should be handled through secure, practice-approved tools. Do not send sensitive medical information through regular email unless the practice specifically instructs you to use an approved secure method.
Training & Education
CPR, First Aid, education, and speaking
The practice also supports health education, CPR instruction, First Aid training, mentorship, and expert speaking when appropriate.
Yes. CPR and First Aid Training may be available for individuals, families, teams, organizations, and community groups. Visit the Services page or Contact page to learn more.
Training may include CPR/AED, First Aid, Basic Life Support, Pediatric CPR, bloodborne pathogens, emergency oxygen administration, and related health and safety education depending on need and availability.
Yes. Dr. Wells also provides mentorship, patient advocacy, health education, wellness coaching, and expert speaking when relevant. Contact the office to discuss your request.
Privacy & Compliance
Privacy, records, and online communication
Use secure, appropriate channels for private medical communication and review legal policies for website and patient privacy information.
Patient information should be handled through secure, appropriate channels. The practice follows privacy-focused communication standards and directs patients to use approved methods for medical information.
Regular email should be used for general, non-urgent questions only. Do not use regular email to send urgent symptoms, sensitive medical details, or emergency concerns unless the practice specifically instructs you to use an approved secure method.
Visit the Legal, Privacy & Compliance page for related privacy, terms, notice of privacy practices, accessibility, language assistance, data protection, compliance, and policy documents.
Accessibility
Accessibility and communication support
Wells Legacy Health & Wellness aims to provide clear, respectful, accessible information and support.
Wells Legacy Health & Wellness aims to provide respectful, accessible support. If you need assistance using the website or accessing information, contact the office through the Contact page.
Contact the office before your appointment to ask about available language assistance or communication support options.
Visit the Nondiscrimination & Accessibility page for related information.
Medical Emergency Notice
Emergencies and urgent symptoms
This website is not for emergencies. Use emergency services for serious or life-threatening symptoms.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. Do not use the website, email, social media, online booking, or a contact form for emergency care.
No. Non-emergency urgent care guidance is not a substitute for emergency medical care. Call 911 for severe symptoms, chest pain, difficulty breathing, stroke symptoms, uncontrolled bleeding, or any life-threatening concern.
No. Website information is for general educational purposes only and does not replace medical advice, diagnosis, treatment, or guidance from a qualified healthcare professional.
Helpful Resources
Trusted links for next steps and patient information.
These links help patients quickly reach scheduling, contact, services, reviews, and privacy information. Website information is educational only and does not replace medical advice.
Find the office address, phone number, email, directions, and non-urgent contact options.
Visit ContactReview in-person primary care, wellness support, concierge care, telehealth when appropriate, and training services.
View ServicesRead patient feedback and learn more about the local practice experience.
View ReviewsReady for the next step?
Book online or contact Wells Legacy Health & Wellness.
Schedule in-person primary care, wellness support, concierge care options, CPR and First Aid Training, or a telehealth visit when appropriate. For emergencies, call 911 immediately.
Website information is for general educational purposes only and does not replace medical advice, diagnosis, treatment, or guidance from a qualified healthcare professional. For medical emergencies, call 911 immediately or go to the nearest emergency room. Contact: (321) 306-6755 · info@wellslegacyhealth.com.
