Respectful access, clear communication, and patient-centered support.

This policy applies to Wells Legacy Health & Wellness website information, appointment access points, patient communication, telehealth-related access, service information, health education, community outreach, and practice-related interactions.

This page should be read with the Accessibility Statement, Language Assistance Services, Terms of Service, Notice of Privacy Practices, and Legal, Privacy & Compliance page.

Wells Legacy Health & Wellness does not intend to exclude, deny benefits to, or otherwise discriminate against individuals on the basis of protected characteristics under applicable federal, Florida, or Minnesota civil rights laws.

This includes access to available healthcare services, appointment information, telehealth access points, patient communication, health education, wellness support, and website information.

Wells Legacy Health & Wellness supports respectful access to available services and information without unlawful discrimination based on race, color, national origin, age, disability, sex, pregnancy, sexual orientation, gender identity, religion, marital status, veteran status, or other protected categories under applicable law.

Service availability may still depend on clinical appropriateness, patient location, provider licensing, scheduling availability, service type, telehealth eligibility, payment or insurance requirements, technology access, and applicable healthcare rules.

Patients and visitors may request reasonable assistance or auxiliary aids and services for disability-related communication or access needs, when required and appropriate under applicable law.

Examples of requested support may include:

• Help understanding important practice information.
• Accessible communication options when available.
• Assistance with website access issues.
• Alternative ways to receive important notices or instructions.
• Reasonable communication support for appointment-related needs when appropriate.

Requests should be made as early as possible so the practice can review and respond appropriately.

Patients who need help understanding important healthcare information because of language needs may request language assistance when available and required by applicable law.

Language assistance may include interpreter support, translated notices, or other communication support when appropriate. Availability may depend on the type of request, timing, service setting, technology, and applicable requirements.

For more information, visit the Language Assistance Services page.

Wells Legacy Health & Wellness aims to make website information usable and accessible for visitors across desktop, tablet, and mobile devices.

If a visitor has trouble accessing information on the website, using a link, reading page content, completing a website task, or requesting information in an accessible format, they may contact the practice for assistance.

For website-specific access details, visit the Accessibility Statement.

Telehealth may be available for eligible patients in Florida and Minnesota when clinically appropriate and permitted by applicable requirements.

Patients who need accessibility support for telehealth should contact the practice before the scheduled appointment when possible. Telehealth support may depend on patient device access, internet connection, platform requirements, patient location, communication needs, privacy needs, and clinical appropriateness.

This website, email, contact forms, online booking, social media, and routine communication channels are not for medical emergencies.

If you are experiencing chest pain, trouble breathing, stroke symptoms, severe allergic reaction, uncontrolled bleeding, suicidal thoughts, severe pain, sudden confusion, loss of consciousness, or any life-threatening condition, call 911 or go to the nearest emergency room immediately.

Patients and visitors may contact Wells Legacy Health & Wellness with nondiscrimination, accessibility, language assistance, or communication access concerns.

Individuals may also have the right to contact external civil rights agencies, including the U.S. Department of Health & Human Services Office for Civil Rights, the Florida Commission on Human Relations, or the Minnesota Department of Human Rights, depending on the situation and applicable law.

Retaliation for raising a good-faith nondiscrimination or accessibility concern is not supported by this policy.

Wells Legacy Health & Wellness may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of the website, online resources, appointment links, or related digital tools after updates are posted means the updated policy applies going forward.